Cambridge iPhone Repair

FAQ's

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Q: How long will this take? I need my iPhone, iPad, iPod fixed NOW!

A: We have a very fast turnaround time, most repairs are carried out within a few hours, but some repairs take longer than others, for replacement parts, screen replacements and software modifications, we ask that you allow 24-48 hours for the repair. Some complicated repairs such as water damage can take longer as they often require extensive testing, but we do them as quickly as possible and pride ourselves on our excellent turnaround times.
If you require your iPhone or iPod back by a certain date, please let us know and we'll do the best we can.

Q: Why should I use Cambs iPhone Repair?

A: There are plenty of do-it-yourself website's out there. But Cambs iPhone Repair is the only specialist iPod and iPhone repairer in Cambridgeshire with a 3 month warranty on all repairs and sales. We provide the fastest service and only use experienced technicians, who will not damage your iPod or iPhone. Don't risk it - send it in to Cambs iPhone Repair to have it repaired correctly, the first time!

Q: What happens if parts are not in stock?

A: We make sure we carry a full range of parts for all of the iPod's and iPhone’s we repair and confirm we can complete the repair before accepting your repair order.

Q: How should I send my iPod, iPad or iPhone in to be repaired?

A: After selecting your repair, we recommend sending your iPod or iPhone via Royal Mail Special Delivery, with no accessories or chargers to the address we provide in your confirmation email. Attach a copy of the order or order number and we'll do the rest!

Q: Will I get my actual iPod, iPad, iPhone back or another refurbished one?

A: We will only send your original iPod, iPad, iPhone back.

Q: What models do you repair?

A: Pretty much all of them! See our repairs page for more details. If by chance your iPod, iPad or iPhone is not listed, please contact us as we can quite probably repair it for you.

Q: Will I lose data on my iPod, iPad or iPhone?

A: Generally yes if we are repairing the hard drive and no if we are repairing anything else. We can't guarantee your data though, so the best option is to back it up before you send it in.

Q: Should I send in accessories with my iPod, iPad or iPhone?

A: No, just send the iPod, iPad or iPhone. We have all of the accessories to test your iPod or iPhone in our repair centre and it cuts down on shipping costs.

Q: What is your lost package policy?

A: All packages sent out are insured for the current value. If a package is lost, it will be replaced with an identical item, or a refund for the insured amount will be given.

Q: What if I don't want to proceed with the repair, or if it is unrepairable?

A: We work on a NO fix a NO fee basis. If your iPod, iPad, iPhone cannot be repaired there will be No charge. But if your iPod, iPad, iPhone can be repaired and you do not want to proceed a £20 diagnostics fee will apply, we are happy to send your iPod, iPad, iPhone back but we will ask you to cover the shipping and admin cost.

Q: What is the abandonment policy?

A: If after 90 days we have not received payment, or you have not collected your iPod, iPad, iPhone. We will deem it Permanently Abandoned. And dispose of accordingly.

Q: Will your repair void my Apple warranty?

A: Yes. If your iPod, iPad, iPhone is covered by Apple warranty, it will be void when we open it.

Q: Should I be wary of buying iPod's or iPhone's on eBay?

A: There is a chance you'll manage to avoid the scammers, the broken stuff, the fake iPhone's, fake iPod shuffles and fake iPod nano's, but we don't recommend it.

Q: What are your payment methods?

A: The payment options we offer for repairs are: Payment by credit card or debit card in our retail shop. Cash, cheques with cheque guarantee card. Also we offer payment via PayPal or Bank deposit.