Cambridge iPhone Repair

Terms And Conditions

Cambs iPhone repair is not responsible for any data loss that may occur in shipping, during the repair process, or at any other time. Prior backup is a customer responsibility and we cannot guarantee the security of your data.
Cambs iPhone Repair does not charge a fee for diagnosing the fault. But if your iPhone, iPad, or Ipod can be repaired and you do not wish to proceed there will be a £20 Diagnostics charge. If you decide not to have your product repaired or serviced for any reason, the diagnosis fee is not refundable. The fee is in addition to shipping costs which are payable in advance. Title to the goods remains with Cambs iPhone Repair until shipping costs are paid or the item is collected.
Once the diagnostic is complete on your product, a representative will contact you with the results and an estimate. If you have not responded to that estimate within 30 days of notification, your order will be considered declined. Your credit card will be charged with any additional shipping charges and your iPhone will be returned to you.
Repair times are subject to parts availability.
Cambs iPhone Repair reserve the right to source parts from any supplier.
Cambs iPhone Repair is not responsible for any loss or damage while your iPhone is in transit.
Shipping Policy Assuming the item is in stock we ship your order within 24 hours unless it's a Saturday, Sunday or a holiday in which case we ship the next day. Shipping costs are shown separately on invoices.

Refunds Policy

We offer the following warranties on repairs:
Manufacturer Service Parts - 30 Days
We do not refund or repair goods after warranty period has expired.
While testing is done on all iPhone’s following repairs and/or upgrades, there is a possibility that a part we installed or repaired may fail within the warranty period. If you discover a defect in a part we serviced, please contact us immediately. Your original receipt is required; we will be unable to process your refund, replace parts or conduct further repairs without it. Any refunds will not include shipping costs and will be for the retail or repair price of the item(s).
You are responsible for all shipping costs. Especially ordered parts, software and certain consumables are not refundable.
Parts that are not installed by Cambs iPhone Repair are installed at your own risk. Although we offer a 30 day warranty on parts bought direct, this warranty lapses upon installation. Parts we sell are digitally marked for identification and have passed our tests for full functionality.

Privacy Policy

When you visit our website, our servers automatically log your IP Address, your web browser details and the referring website. We may also track your usage pattern on our web site.
When you place an order, register or submit repair requests or other forms, we may ask you to provide this sort of personal information: name, address, phone, e-mail address.
All information you provide will be stored on our secure server until you request we remove it.
Unless you specifically nominate that you want to receive promotional information from us, we will not use your information to contact you, except as required to complete your order and provide customer service.
When we ship your order, we provide your name, address, and phone number to the shipping company and will forward a tracking ID to you.
We will not willingly disclose your personal information to any other third party under any circumstances.